Support

What to include

• Your iPhone or iPad model, iOS or iPadOS version, and Scamward version.
• What you were trying to do, what happened, and the steps to reproduce it.
• The practice or lesson title, if relevant.
• An optional screenshot with personal information removed.

Never send passwords, payment details, verification codes, or private conversations. The app does not automatically send diagnostic reports or practice history. See the Privacy Policy for how support emails are handled.

About Scamward

Scamward is an offline conversation trainer for iPhone and iPad running iOS or iPadOS 17 or later. Explore 30 fictional scenarios, choose a reply, use Pause & think for a hint, and reflect on the outcome. The Field Guide contains lessons and useful phrases; Journey shows your practice history and saved lessons.

Common questions

Does it work offline?

Yes. All practices and lessons are included in the app. No internet connection, account, subscription, or purchase is needed to use them. Optional email sign-in, account actions, sending a support email, and visiting these pages require a connection.

How do I sign in?

Open the optional Account tab, enter your email, and request a six-digit code. Enter the code exactly, including any leading zero. It expires after ten minutes and can be used once. Check Spam if it does not arrive. Wait for the resend timer; requesting a new code replaces the previous one. Never share a code with support or anyone else.

If verification loses its connection, a code may already have been used even though the app did not receive the response. Request a new code after the cooldown instead of repeatedly trying the old one. Too many requests or wrong codes require waiting. There are no passwords, subscriptions, or account-only practices.

What happens when I log out?

Sign out revokes this session on the server and removes its Keychain record. Your account, other devices’ sessions, practice history, and bookmarks remain. If the service is unavailable, the app offers a separate local-removal option; this removes only this device’s session record and does not revoke the server token. Sessions otherwise expire after thirty days.

How do I delete my account?

In Account, choose Delete account and confirm. Sign in first if needed. This requires a connection and deletes your account, all its sessions, and its current verification challenge from the active service. It does not delete local practice history; use Delete all progress separately. Short-lived anti-abuse records and provider backups or email records follow the retention described in our Privacy Policy. Uninstalling the app is not an account-deletion request. Contact support if you cannot access the account.

Does Scamward check real messages or block scams?

No. It uses written, branching simulations. It does not scan your device, inspect messages, contact other people, make payments, or use live AI. Practice is preparation, not a guarantee of protection. The app and its support email are not an emergency or fraud-reporting service.

How do I continue an unfinished practice?

Return to Practice and resume your session. Choices and hints are saved as you go. There is one unfinished practice at a time. Starting a different one offers Resume or Replace practice; replacing it keeps completed history. Choosing Finish early saves a partial reflection.

Does rewinding change my results?

Rewind this moment lets you explore another response. Replay is temporary: it does not change the original attempt or add completion credit.

How do I delete my progress?

Open the app’s settings (“Your room”), tap Delete all progress, and confirm. This removes practice history, the unfinished session, and saved lessons. Your haptics preference remains. Deletion cannot be undone in the app.

Will my progress sync to another device?

No. An optional email account does not sync or back up practice history. System backups may contain app data, depending on your settings. We cannot remotely recover local progress. Deleting and reinstalling the app may remove it, so do not use reinstallation as a first troubleshooting step.

What if a practice will not load or save?

Use Retry if it is offered. Check that your device has available storage, then close and reopen the app. A failed save keeps the conversation at its last saved step. If the problem continues, contact support with the exact error and practice title before deleting any data.

How do I turn off vibrations?

Open “Your room” and switch off Gentle haptics. Sound is never required.

Contact

Malthe Hertz · Scamward
ivy.barlow9617@gmail.com